01Current status
Razorpay checkout is being prepared in Test Mode. Test transactions simulate payment and do not charge real money. Live sales remain disabled until the offer details and transaction terms are confirmed. No live product or service purchase is currently available through this website.
Before live checkout is enabled, each offer must show its final price, delivery or access details and applicable cancellation and refund terms. We will update this policy if those terms or the website commerce functionality change.
02Offer-specific terms
Refund eligibility will be determined by the terms displayed for the relevant product or service, any accepted proposal or order, and applicable law. A written offer may explain whether work has begun, what has been delivered and how a cancellation is handled.
This general policy does not establish a universal refund period, promise that every purchase is refundable, or make every purchase non-refundable.
03Services and project work
For a future service or project, a refund review may consider the agreed scope, work completed, deliverables supplied, third-party costs already committed and the cancellation terms accepted for that engagement.
If you wish to cancel, contact us as soon as possible using the email address below. We will review the request against the applicable written terms and mandatory legal rights.
04Software and digital items
If software, a license or other digital item is offered, its listing or order terms will explain delivery, access, cancellation and any refund conditions before purchase.
A technical delivery or activation problem should be reported with the order reference and a description of the issue. We will review the issue and the applicable product terms. No blanket exclusion of statutory consumer rights is intended.
05Duplicate, incorrect or failed payments
If checkout becomes available and you believe you were charged twice, charged the wrong amount or charged for an order that was not confirmed, email us with the transaction reference and order details. Do not send full card numbers or security codes.
We will verify the transaction with the relevant payment provider where needed. Any approved refund will be sent through the original payment method where reasonably possible; the provider or bank may control when it appears in your account.
06How to request a refund review
Email support@hexu.pro with the order or proposal reference, the item or service, the payment reference if applicable, and a short explanation of your request. Include only information needed to identify the transaction.
We may ask for reasonable additional information to verify the order. Sending a request does not by itself guarantee approval; we will assess it under the applicable offer terms and law.
07Refund timing
If a refund is approved, processing time may depend on the payment provider, bank or payment method. Any specific processing estimate will be communicated with the decision or required by applicable law.
08Consumer rights
Nothing in this policy excludes, restricts or replaces a right or remedy that cannot legally be excluded or restricted under Indian law.
09Policy updates and contact
We may update this policy before new products, services or checkout features are launched. The revision date appears at the top of this page.
Refund contact: support@hexu.pro. Business name: DAT Security, Uttar Pradesh, India.
Questions about this policy?
For policy questions and requests, email DAT Security.
Email support@hexu.pro